WHELM LUBRICANTS EE respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

1. Data Controller

The data controller for the processing of personal data through this website is WHELM LUBRICANTS EE, headquartered at 1 Eleftheriou Venizelou Street, Industrial Area of Pallini, Attica, Greece.

2. Personal Data We Collect

We may collect and process personal data including, but not limited to, the following:

- Full name
- Company name
- VAT number / tax identification details
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction details
- Account login details
- IP address and browser/device information
- Any information you provide through contact forms, email or other communication channels

3. Purpose of Processing

We process personal data for the following purposes:

- To process and fulfil orders
- To manage customer accounts
- To issue invoices and maintain accounting records
- To provide customer service and respond to inquiries
- To manage deliveries and logistics
- To comply with legal and regulatory obligations
- To improve website performance and user experience
- To send commercial communications, where permitted by law or based on your consent

4. Legal Basis for Processing

Personal data is processed on one or more of the following legal bases:

- Performance of a contract or pre-contractual measures
- Compliance with legal obligations
- Legitimate interests pursued by the company, provided these do not override your rights
- Your consent, where required by law

5. Recipients of Personal Data

Personal data may be shared, where necessary, with:

- Payment service providers
- Transport and logistics partners
- IT and hosting service providers
- Accountants, auditors and legal advisors
- Public authorities, courts or regulatory bodies where required by law

We do not sell or rent your personal data to third parties.

6. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), such transfer shall take place only where adequate safeguards are in place, in accordance with applicable data protection legislation.

7. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, including compliance with legal, tax, accounting and contractual obligations.

8. Data Security

WHELM LUBRICANTS EE implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration or destruction.

9. Your Rights

Subject to the conditions of applicable law, you may exercise the following rights:

- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent at any time, where processing is based on consent
- Right to lodge a complaint with the competent supervisory authority

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to ensure proper functionality, improve performance, analyze traffic and support marketing activities. More information is available in our Cookies Policy.

11. Third-Party Links

This website may contain links to third-party websites. WHELM LUBRICANTS EE is not responsible for the privacy practices, content or security of such external websites.

12. Updates to this Privacy Policy

The company reserves the right to amend or update this Privacy Policy at any time. Any changes shall become effective upon publication on the website.

13. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at: support@whelm.gr