These Terms & Conditions govern all transactions carried out through the B2B e-shop of WHELM LUBRICANTS EE, headquartered at 1 Eleftheriou Venizelou Street, Industrial Area of Pallini, Attica, Greece.
Use of the website and placement of any order imply full and unconditional acceptance of these Terms & Conditions. The company reserves the right to amend or update these terms at any time without prior notice, with effect from their publication on the website.
1. Scope
This website and online store are intended exclusively for business customers and professional users (B2B). By using this website, the user confirms that they act in the course of their professional or commercial activity.
2. Product Information
WHELM LUBRICANTS EE makes every reasonable effort to ensure that product information, descriptions, technical characteristics, photographs and other details are accurate and up to date. However, the company does not guarantee that the website content is entirely free from typographical, technical or other errors.
3. Prices
Unless otherwise stated, all prices are displayed excluding VAT. The company reserves the right to change prices, technical specifications, packaging and other commercial details without prior notice.
4. Orders
Submission of an order constitutes a purchase offer by the customer and becomes binding only upon acceptance or confirmation by the company. The company reserves the right to reject or cancel any order in the event of pricing errors, incorrect stock availability, credit control issues, technical errors or any other justified reason.
5. Payments
Payments shall be made using the payment methods available on the website or otherwise agreed in writing between the parties. Order processing and shipment of goods shall take place only after payment confirmation, unless credit terms or other specific payment arrangements have been approved.
6. Credit Terms
Approved business customers may be granted credit terms, such as payment within thirty (30) days from the invoice date (Net 30), only upon prior written agreement. In the event of late payment, the company reserves the right to charge statutory default interest, suspend further deliveries, or cancel pending orders.
7. Minimum Order Quantity / Pallet Policy
The company reserves the right to set a minimum order quantity, minimum order value and/or specific packaging units depending on the product, category or shipping destination. Certain products may only be supplied in full packs, cartons, pallets or other predefined logistics units. Palletization, loading method and order composition may affect the final transport cost and delivery time.
8. Delivery Terms (Incoterms)
Unless otherwise agreed in writing, deliveries are made either under EXW (Ex Works) from the company’s premises or warehouses, or under DAP (Delivered At Place) when transport is arranged by WHELM LUBRICANTS EE. The applicable delivery term shall be stated in the quotation, order confirmation or relevant commercial document.
9. Transport and Transfer of Risk
For deliveries where transport is arranged by the customer or by a carrier appointed by the customer, the risk of loss, damage or destruction of the goods passes to the customer upon handover of the goods to the carrier or upon collection from the company’s premises. For deliveries arranged by the company through third-party carriers or company-owned vehicles, risk passes upon delivery at the agreed destination, in accordance with the applicable delivery term.
The customer is obliged to inspect the goods and their packaging upon receipt. Any visible damage, shortage or defect must be recorded immediately on the transport documents and notified to the company in writing without undue delay.
10. Availability and Delivery Times
Delivery times are indicative only and may vary due to product availability, production schedules, transport conditions, customs procedures, force majeure or other factors beyond the company’s reasonable control. The company shall not be liable for delays caused by such circumstances.
11. Exports and VAT Treatment
For transactions within the European Union, where the customer provides a valid intra-community VAT number and the legal requirements are met, intra-community supply rules shall apply and invoicing may be made without Greek VAT, where permitted by law. For exports outside the European Union, goods shall be invoiced without VAT where applicable, while the customer shall be solely responsible for customs procedures, import duties, taxes, fees and any other charges in the country of destination, unless otherwise agreed in writing.
12. Retention of Title
Title to the goods shall remain with WHELM LUBRICANTS EE until full and complete payment of all amounts due by the customer arising from the relevant transaction and, where legally permissible, from any other outstanding commercial relationship between the parties.
13. Returns
Returns of products are accepted only upon prior written approval by the company. Products that have been opened, used, altered, improperly stored, or returned without their original condition and labeling may be refused. As these are B2B transactions, no statutory consumer withdrawal right applies.
14. Packaging Liability / Drums / IBC Returns
The customer is responsible for the proper handling, storage, use and, where applicable, return of packaging materials, containers, drums, IBC containers or other transport and storage units. Any return of such materials shall be subject to prior agreement and to the technical, environmental and commercial conditions set by the company.
The company reserves the right to charge for or retain the value of non-returned, damaged, contaminated, unsuitable or non-reusable packaging. The customer must comply with all applicable environmental and waste-management regulations concerning empty or used lubricant packaging.
15. Product Use and Technical Documentation
The customer bears sole responsibility for verifying the suitability of the products for the intended application. Products must be used strictly in accordance with the applicable Technical Data Sheets (TDS), Safety Data Sheets (MSDS/SDS), instructions for use, equipment manufacturer specifications, and all applicable safety and environmental regulations.
16. Lubricants-Specific Limitation of Liability
WHELM LUBRICANTS EE shall not be liable for direct or indirect damages, production loss, business interruption, loss of profit, equipment damage, or any other damage arising indicatively but not limited to incorrect product selection, improper application, failure to comply with technical instructions, mixing with incompatible products, improper storage, contamination, use outside specified parameters, or any other misuse by the customer or third parties.
Any technical advice, recommendation or information provided by the company is given in good faith and based on available data, but shall not constitute a guarantee of suitability for a particular purpose unless expressly confirmed in writing.
17. General Limitation of Liability
In any case, the company’s liability shall be limited to the invoice value of the products supplied to the customer in the context of the specific transaction. The company shall not be liable for indirect, incidental, consequential, special or punitive damages, nor for loss of profits or loss of business opportunity.
18. Intellectual Property
All website content, including but not limited to texts, photographs, designs, logos, trademarks, trade names, technical files and graphics, constitutes intellectual and/or industrial property of the company or its lawful rights holders and is protected under applicable Greek, European and international laws.
19. User Obligations
Users must use the website in accordance with the law, good commercial practice and these Terms & Conditions. Any use that may cause damage to the company, the website, third parties or the operation of the electronic services is strictly prohibited.
20. Personal Data Protection
Personal data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the applicable legislation in force. Further details are provided in the company’s Privacy Policy.
21. Force Majeure
The company shall not be liable for failure or delay in performing its obligations due to force majeure events, including but not limited to natural disasters, war, strikes, transport disruptions, governmental measures, shortage of raw materials, energy crises or any other circumstances beyond its reasonable control.
22. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by Greek law and applicable European law. Any dispute arising out of or in connection with the use of the website or transactions carried out through it shall be subject to the exclusive jurisdiction of the courts of Athens, unless mandatory law provides otherwise.
23. Contact
For any information regarding these Terms & Conditions, orders or products, you may contact the company at: support@whelm.gr